How do I reset the phone to factory settings?

Jolla Care -

Please note

Device reset to factory settings means the following:

  • all user data, settings and accounts are deleted from the device (data on memory card remains intact), and are irretrievable after this operation
  • all applications installed by the user are removed
  • the operating system is likely reverted to the version the device had when leaving the factory (or which was programmed to it at service). You will likely have to install previously applied System Updates again.


1 Preparations

2 Resetting the device

3 First actions after the reset


1 Preparations

It is recommended to take a backup of the data in your device and copy it to an SD card before running the reset (if possible). Once done then proceed to the reset.

Whether unsure if the device reset will erase data you will need once it's gone, please make a list for yourself of all files or other information on your device that is important to you, and use our backup article as a resource to learning what information can be saved and how.


2 Resetting the device

1. Connect a battery charger to the device.

2. Go to menu Settings > System > 'Reset device'.

3. Tap on 'Clear device'.

4. Read the disclaimer, and tap on 'Accept' if you are ready to proceed.

5. If you have the device lock enabled, it will prompt for the security code (used to be call lock code) here.

6. The reset starts now.

The reset typically takes 1-2 minutes. It ends when the device is turned off, i.e. the display is black. On the Jolla phone the LED below the screen is no longer lit.

You can then restart the device by using the Power key on the side of your device.


3 First actions after the reset

Especially in case where the reset has reverted your device to one of the early SailfishOS versions (1.x.y.z) it is recommended to run the first start up in the way described below. Updates from Sailfish 2 versions work more reliably; also the first start up described in chapter 3.1 below is simpler and does not require any precautions.

The main idea below is to update Sailfish OS to its latest version first, and only then install the apps and accounts.

These guidelines are to avoid the situation where you upgrade the OS while the device keeps installing a set of apps in the background. This has sometimes caused serious problems.

3.1. Run the startup actions, including

NOTE: The steps below represent the startup wizard of early Sailfish OS versions. On Sailfish 2 and 3 it is slightly different and better instructed and more robust.

- select language
- accept the SailfishOS terms of use
- enter PIN code (if applicable)
- choose your favourite colour (*)
- check date and time; set correct or else updates would fail
- skip "My Info" as there is no use for this information for now (*)
- sign in to your Jolla account which requires to select the Internet connection (WLAN or mobile data); instead of signing in you can also register a new Jolla account (this requires a different email address, though).  If signing in should keep failing then skip this step and sign in once you have completed the startup actions. You will need sign in to get the SailfishOS update in chapter 2 below.
- STOP here for 15 minutes if you want to be foolproof and avoid some update issues - in the meanwhile the device will update the pointers to application repositories so that they match your next OS version (*)
- SKIP signing in/up to other accounts (*)
- SKIP "Get your content" (*)
- SKIP "Get your apps" (we will do this later)
- SKIP the Tutorial introducing the gestures of Jolla by tapping all four corners of the display in clockwise direction - start from top left.

(*) This step is included and/or required in the early OS versions only.

3.2. Get the SailfishOS update

The device has probably presented a notification about SailfishOS update by now. Please download and install it now:

- visit menu page Settings > System > Sailfish OS updates (on Sailfish 1) or Settings > Sailfish OS updates (on Sailfish 2 and 3)
- follow the on-screen instructions
- detailed instructions on installing a Sailfish OS update are given on this page - please read it!

Please note that it is not necessarily possible to update the OS to the latest version directly but in one or more steps. There are so called "stop releases" in the update path. All of them must be traversed. Sailfish OS should automatically suggest the next stop release for you in Settings > Info > About product (or Settings > About product).  Download and install it.

If you start the update process from one of the Sailfish 1 versions, please read chapter NOTE - UPDATING EARLY OS VERSIONS in this help article.


Should you need help with the commands above, please contact Jolla Service & Support.

3.3. Install your primary applications

- install your mostly used applications from Jolla Store (install more apps later)
- install your The Other Half (TOH) back cover, again, as soon as the install dialog appears on the display (make it appear by attaching the TOH again)

3.4. Restore your data from the SD card

Restore the backup from the SD card. Please note that there are two phases: first you move the data from the SD card to the device memory and then you make the data available for your apps with the 'Restore' action. Follow the instructions here.

3.5. Check you accounts

Check your accounts (e.g. Google, Exchange, Facebook) on menu page Settings > Accounts. Backup should have restored the account settings; however, it is best to check all accounts and sign in again if necessary.

3.6. Check you settings

All settings are in their default values after the factory reset. Some of them may not have your favourite values. Check at least the following:

  • Settings > Look and feel > Gestures: "Quick app closing" and "Quick Events access"
  • Settings > Look and feel > Events view: "Setting shortcuts" and "Select actions"
  • Settings > Look and feel > Display: "Sleep after"
  • Settings > Location: "Location" and "High accuracy positioning"
  • Settings > Apps > Phone: "Quick call" (read this)
  • Settings > Apps > People: Check "Show" and "Sort" options
  • Settings > Apps > Camera: Select "Memory card" for "Storage" if card is available.
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