Customer Service

Sailfish X

• ★ What is Sailfish X license
• Sailfish X license is not refundable

Jolla Tablet - For Indiegogo contributors and Jolla Tablet Pre-Order customers

• Things to do in order to receive your Tablet refund
• Closing the Jolla Tablet project - FAQ

Order issues

• Cancelling an order
• I'm not able to sign in to the online shop with my Jolla account - What's wrong?
• How do I log in to the webshop?
• How Do I Cancel My 100 Euro Pre-Order?
• I have not received my order confirmation
• When can I buy Jolla in my country?

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Payment issues

• My Order Says ’Waiting Payment’ and I Can’t Proceed?
• What Payment Methods Can I Use in The Web Shop?
• How Do I Change My Billing Address?
• Does Jolla collect and store my credit card information?

Shipping and Delivery

• Where is my package?
• Shipping Destinations for the Jolla Online Shop
• Changing shipping address
• Delivery Method
• Order Processing and Delivery Time

Packing instruction for sending in or returning Jolla device

• Packing instruction for sending in or returning Jolla Tablet
• How to pack Jolla Phone if you don't have the original sales pack
• Packing instruction for sending in or returning Jolla Phone
• How to pack the transceiver if you don't have the original sales box
• Packing instruction for sending in or returning transceiver

Webshop

• I can't choose the correct ship-to country at check-out, what to do?
• Placing an order in the webshop and using a discount code
• Accessories
• How do I get invoices for my Jolla Webshop order?
• What is your discount policy?

All FAQ's

• Link to Angry Birds Stella Launcher by Jolla FAQ
• Jolla’s unsolicited ideas terms and policy
• Jolla Online Shop FAQ
• The Other Half FAQ

Jolla Service and Support

• Repair Service by Mobylife Oy Finland (Jolla Phone only)
• How do I contact Jolla?

Return Policy: EU, Norway, Switzerland

• What is your return policy?

Information for Jolla Tablet Campaign Contributors [July 2015]

• Jolla Tablet - the next steps FAQ
• FAQ - Jolla Tablet Indiegogo Campaign 2 (Jan-Mar 2015)
• How do I update my contact information?
• Confirming your delivery address & changing the delivery time
• Cancellations & Refunds
• Shipping Regions and Limitations

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