If Android apps cannot access Internet by using mobile data

Jolla Care -

If the Android apps on your Sailfish device are able to reach the Internet over WLAN but not over mobile data, check the protocol used:

  • Open Settings > Mobile network > Data access point
  • Tap Protocol
  • If you have "Dual" or "IPv6" chosen, take "IP"  (this means IPv4)
  • Close Settings
  • Restart the device.

NOTE: On dual SIM devices there are two menu items with the name "Data access point", one for for each SIM card.

Try the Android apps now.

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