Closing the Jolla Tablet project - FAQ

Jolla -

The Jolla Tablet project will be ramped-down, and will end in a shipment of a small batch of Tablets, and refunds for everyone else. Please see the details about this in the Jolla Blog post: Jolla Tablet: new small batch shipping and refund process starting

This FAQ is a supplement to the information found in this blog post.

 

Q: I ordered the Jolla Tablet directly from the Jolla Shop in the autumn, and not from Indiegogo. What happens to my order?

A: As your transaction was a product order, you will be refunded for the total value of the purchase.
 
Q: I contributed on the first day of the Indiegogo campaign. Does this mean I get a tablet?

A: There were thousands of contributions done during the first hours of the campaign, and we will make every effort to fulfill according to the order in which contributions were made. You will either get an invite to complete your order based on your contribution or you will receive further instructions on how to get a refund.
 
Q: If I do not want a refund, and want to donate the money to the future of Jolla. What can I do?

A: We are very happy to receive this question, thanks for the support! If you are an Indiegogo backer, you will be asked to apply for a refund. By simply ignoring this you will be donating the funds to Jolla for its exclusive use. For pre-order customers (August-September 2015), donations are not possible.
 
Q: What does the future of Sailfish OS look like?

A: After the awaited financing came in in December, Jolla has been able to continue the development of Sailfish OS. We are currently receiving significant interest from different mobile industry players to license the operating system. One of the publicly announced projects is the community driven Fairphone project, but there are many other negotiations going on and Sailfish OS is gradually taking steps to become an OS used by multiple device vendors. However, Jolla is still very tight financially and is currently negotiating with its creditors for extended payment terms so that all the available financial resources could be efficiently used to secure the needed OS development.
 
Q: Why did you use Indiegogo funds for software development?

A: There has been a lot of discussion on the Jolla Blog about the allocation of the Indiegogo contributions towards OS development and not the tablet itself. Last year a significant part of the OS development efforts were for the tablet; Sailfish OS 1.0 would not have worked on the tablet and the different HW platform also required a lot work – it was a completely new chipset, requiring completely new hardware adaptation. Jolla Tablet is not a Jolla Tablet without Sailfish OS 2.0. and thus it is natural that a big part of the project was focused on this.
 
Q: Why are there Jolla Tablets (still) on sale at Taobao in China?

A: Jolla as a company has nothing to do with these devices – please note that these devices are not running Sailfish OS, but Android. We continue to investigate this matter.

Q: One seller in China says that they will ship Jolla Tablets with Sailfish OS. Can I buy this and receive normal software updates and use the Jolla Store etc.?

A: As these are not official Jolla devices, we can’t be sure what changes have been made to HW/SW. These devices might not receive software updates, and Jolla Store might not be used on them.

Q: Why can’t Jolla buy these devices back and ship them officially? How many devices are there available in China?

A: The approx 500 devices we aim to ship to IGG backers are from the same batch as these devices. Unfortunately the manufacturer had already sold the few hundred devices to resellers before we could get them back.

 
Q: Was the August-September pre-order campaign built to save the project? Were you in financial trouble already back then?

A: No. During the autumn we were still very confident that we could ship the devices according to the new schedule after the unexpected delays.
 
Q: Why didn't you communicate more frequently during the campaign?

A: We realize now that in the Spring/Summer 2015 we were not that proactive in our communication. We were anticipating the project to proceed with speed, and aimed at communicating about that next. This was clearly a mistake, we did not communicate proactively enough.
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