To read the latest developments on the Jolla Tablet shipments, please stay tuned to the Jolla Blog. Below are some of the most frequently asked questions relating to Tablet deliveries.
Q1: What happens next in the campaign?
A: The next step in the campaign for contributors is to simply wait for Jolla to contact you.
Q2: What should I do after I receive the invitation?
Q3: Since contributing I've moved. How can I let you know of my new address?
Please note that you can only provide us with a shipping address in one of the supported countries: USA, Canada, Australia, EU, Norway, Switzerland, IndiaHong Kong.
Q4: I'm traveling and I'm not sure if I will be available to receive the Tablet when you ship it. What can I do?
A: The best idea would be to hold on and let things play out. If you receive an invitation from us to verify your shipping address, you know that you will soon be shipped a Jolla Tablet. You can then give us an address that suits your current situation best.
If at this time you aren't able to provide a viable address where to ship the Tablet, simply refrain from creating your final order until you are again available to receive it.
Please read more about this here.
Q5: I'm not sure towards which items I contributed, how can I check my contributions?
A: The most important thing here is to try to remember which email address or addresses you made your contributions with. After figuring this out you can simply log in to Indiegogo, and see the "My contributions" page.
Below is a quick run-down of what to do:
- Open your email account's Inbox. Search the inbox with e.g. "Indiegogo Contribution"
- Read through the search results to see the confirmation emails regarding your contributions
- Repeat this for all email accounts you can imagine you might have used for the campaign.
Once you've figured out which email address(es) you used to contribute, you can double-chek your contributions on the Indiegogo website:
- Click on "Log in" in the top-right corner
- Enter the email address with which you now know you've made contributions with, and your password. (If you forgot your password, click on "Forgot Password?")
- After succcessfully logging in, click the top-right corner again and select "My contributions".
Q6: My situation has changed and I need to request a refund for the Tablet. How should I go about this?
However, if you are not happy with the product we deliver, you may return the tablet within 14 days of receiving it.
Q7: Is it still possible to order any of the accessories made available during the campaigns?
Q8: I ordered "accessory X" and would like to change it to "accessory Y". Is this possible?
A: Currently it is not possible to switch one accessory to another.
Q9: Can I still make changes to my contribution, e.g. upgrade from 32Gb to 64Gb or get the Tablet and Phone combo?
A: Unfortunately no, as these were offers made available only for the duration of the campaign.
Q10: I forgot to add the shipping Perk
A: Don't worry, y
Q11: Does the contributions include VAT and other Taxes?
A: No. You will be instructed about paying taxes when you go to create your final order.
Read more about taxes & contributions here.
Q12: Will you keep me updated if I contribute to the campaign?
Q13: When will you ship the Tablet?
A: To learn the latest status of Jolla Tablet shipments, please stay tuned to the .
Once shipments start, contributors will receive their Tablets in "first come first served" principle. This means that the first group of contributors will get their Tablets first, and so on.
Q14: When will the Tablet become available for general sales?
Didn't find your answer?
If the points above did not address your questions or you have any uncertainties regarding your Tablet contribution, please get in touch! We'll be happy to help.