FAQ - Jolla Tablet Indiegogo Campaign 2 (Jan-Mar 2015)

Jolla -

[UPDATE]: The Campaign has now ended. It is no  longer possible to contribute

Table of contents:

General

What is the Jolla Tablet?

The Jolla Tablet is Jolla's second product. In November 2013 Jolla launched the Jolla smartphone. Designed and developed in Finland, the new Jolla Tablet, as well as the Jolla smartphone, runs on Jolla’s own independent operating system Sailfish OS. The Jolla Tablet project kicked off on the 19th of November 2014 with the launch of an Indiegogo crowdfunding campaign - the campaign reached its goals, and we aim to start shipping the tablet to the first contributors during the second quarter of 2015.

What’s cool about the Jolla tablet? Why should I get it?

Jolla’s independent mobile operating system Sailfish OS is the heart of the Jolla Tablet. It is built to give you the best multitasking experience on the market; it is fast and easy to use with minimal effort through simple gestures like flicks and swipes. Similar to the Jolla Smartphone, Jolla Tablet will be Android compatible, meaning that you can use Android applications in addition to native Sailfish OS apps. Sailfish OS offers a lot of personalization options, so that you can build your own user experience, just the way you like it.

How can I get the tablet?

The Jolla Tablet has now returned to Indiegogo.com! After a successful Indiegogo campaign in Nov-Dec last year, we are continuing the campaign on Indiegogo foreseeably until end February 2015.

Why are you running a second campaign in Indiegogo?

After a successful Indiegogo campaign in Nov-Dec last year, we are continuing our campaign on Indiegogo foreseeably until end February 2015.
We've received many requests from people who want to contribute now in order to secure their place among the first to get the Jolla Tablet. With Indiegogo's InDemand campaign model we're able to make this happen.

Why is Jolla doing a crowdfunding campaign?

Crowdfunding has been the foundation of so many amazing, inspiring and independent products, and what it stands for taps directly into Jolla’s ethos. We have a strong worldwide community supporting us, and we want to give people the opportunity to contribute early and take part in the Jolla Tablet campaign. Read more about how to participate in the Jolla Tablet development here

In your marketing material you say that the tablet is "the world's first crowdsourced tablet". What does that mean?

The Jolla Tablet will not only be crowdfunded, but it will also be developed together with our community, this is why we refer to "crowdsourcing" here. According to our knowledge there haven't been other cases like this. Read more here

How can I influence the development of the tablet?

We aim to take all ideas into consideration, and we’re thankful for all input you give us! We also aim to notify and respond to all request or idea threads on together.jolla.com tagged "jolla-tablet" and "feature-request". Of course we can't guarantee real-time updates to all posts, so please bear with us! Read more here. 

Contributions & Payment

How do I upgrade to get a 64GB Tablet?

Yes you can! If you contributed to the campaign in Nov.-Dec.2014, you can contribute to the 64GB update perk for 25 USD. When making any new contributions, please remember to use the same Indiegogo account and email you used when contributing to the Nov.-Dec. 2014 campaign!

This upgrade perk is not available for new contributors. New contributors will need to choose the 64 GB Tablet Perk for 249 USD. If you are a new contributor and you contribute to the 25 USD upgrade, this will be considered a donation to the Jolla Tablet project.

Is the Lastu case going to be available?

LastuCase for Jolla Tablet was exclusively available for the contributors during the campaign in Nov-Dec 2014. The Lastu case is not available now. However, our friends at Lastu are planning other accessories for the Jolla Tablet, so stay tuned for more news from Lastu closer to the tablet delivery date!

Are shipping costs included in the Perk price in Indiegogo?

No, the price is excluding shipping costs. Please contribute to 20 USD perk for shipping after you have selected the Tablet Perk. For example, if you have selected the tablet Perk for 219 USD, add 20 USD as a contribution.

Does the Perk price include VAT or other taxes?

No, contributors are responsible for any taxes and duties related to his/her shipping country. Tax, customs fees and other applicable customs charges are not included in the price of the tablet. Once we get close to the delivery date, we will ask you to confirm your shipping address and we will instruct you on VAT payments if you live in Europe

How do I contribute to a Perk so that I get a Jolla Tablet, including shipping?

Please first select the Tablet Perk you want to have and then add shipping as a contribution. Please see instructions here.  

I forgot to add the shipping perk during the first campaign in 2014 - what should I do?

If you forgot to add shipping costs when purchasing the Jolla Tablet Perk, please just purchase the shipping perk now.  Please remember to use the same Indiegogo account and email as you did when contributing in 2014 when making any new contributions. Please see instructions here

I contributed using two Indiegogo accounts/email addresses - what should I do?

If you have made several contributions using different accounts, please make sure to tell us about this by submitting a request to Jolla service and support 
In the message, please indicate both/all the email addresses you used.

Will you keep me updated with the progress of the campaign if I contribute?

Yes! When you contribute to the Jolla Tablet campaign we will ensure that you receive all the latest information about the tablet project as it progresses. Read more here.

I'm not sure if my contribution was succesful - what should I do?
A confirmation email was sent to you by Indiegogo if you made a successful contribution. The confirmation email you received from Indiegogo serves as the receipt for your contribution. 

Please follow these instructions to access your individual Indiegogo account.

I did not choose a Perk when contributing, but I paid the whole sum for the Tablet - do I get a Jolla Tablet?

If you made a contribution for the Jolla Tablet without adding a perk, there is no need to worry as long as the contribution equals the price of the Tablet and shipping. For example, if you made a contribution totalling 239 USD - including a 32 GB Tablet for 219USD + shipping 20 USD - you are all set.

I made a contribution, but now I've changed my mind. How do I get my contribution back?

Contributions on Indiegogo are nonrefundable according to the Indiegogo Terms of Use. A contribution is a transaction that takes place purely between the contributor, campaign owner and payment processor. Jolla does not refund any contributions made. However, if you are not happy with the product we deliver, you may return the tablet within 14 days of receiving it. Read more in the Indiegogo Helpcenter 

I am not happy with the Tablet, can I return it?

You may return the tablet delivered to you within 14 days of receiving it. Please note that return shipping, including any customs or other charges - as applicable - will be borne by the sender. Keep in mind that we only accept returns from ship-to countries supported by the Jolla tablet campaign.

To request a return please submit a ticket here. Please indicate clearly in the subject and body of the message “RETURN”, providing any relevant information including order number, contribution date and payment method utilized. Once we receive your request, we will then provide you with further instructions on how to proceed.

I accidentally made a duplicate contribution - what should I do?

If you accidentally submitted your contribution twice, please contact Indiegogo at support@indiegogo.com with the name of the campaign (Jolla Tablet: world’s first crowdsourced tablet) to which you contributed, the contribution amount, your name and the email address you provided during the contribution process.
Please note that Indiegogo will not be able to refund your contribution if the amount has already been sent to the campaign owner. This means that Indiegogo can only refund your contribution if it was made via direct credit card to a campaign that has not yet ended. Please read more in the Indiegogo Helpcenter 

What Payment methods can I use?

You can pay directly with valid credit card or using a valid PayPal account.
You can also transfer money online from your own bank to your PayPal account and then use it for payment. Please contact PayPal support if you are facing problems setting up your PayPal account 

Availability & Delivery

When are you going to ship the Tablets?

We aim to ship the first tablets in the second quarter of 2015. Please note that the delivery date is subject to change. We will keep you updated on the schedule in our update emails an in the Jolla Blog

We will start with shipping the tablets to those who contributed during the Nov.-Dec.2014 campaign and we aim to ship the tablets to all valid contributors before the tablet becomes available for general sales in your market.

If I contribute now, when will I receive the Jolla Tablet?

We aim to start shipping the first tablets in May 2015. Please note that the delivery date is subject to change. In any event, we will keep you updated on the schedule in our update emails and on the Jolla Blog. We will start with shipping the tablets to those who contributed during the Nov.-Dec.2014 campaign and we aim to ship the tablets to everyone who has contributed before the tablet is available for general sales in your market.

Are you planning to add any new countries to the campaign?

We're constantly looking into new opportunities, and will announce these if they become a reality. However, if you make a contribution from a country that is not a supported ship-to country we will not be able to ship the tablet to you.

I forgot to add a shipping to my perk during the first campaign in 2014 - what should I do?

If you forgot to add shipping costs when purchasing the Jolla Tablet Perk, please just purchase the shipping perk now. Please remember to use the same Indiegogo account and email as you did when contributing in 2014 when making any new contributions. Forfurther instructions, please go here

I will pay shipping now, but I contributed for the tabet during the first campaign? Does this affect the shipping time?

No, you will be still regarded being among the first contributors who made their contributions in Nov-Dec 2014.

I forgot to add shipping to my perk and contributed 20 USD - have I now paid for shipping?

If you have already contributed for Jolla Tablet Perk, but did not contribute the 20 USD extra needed for shipping at the same time, we would advise you to buy the shipping perk separately. Instructions can be found here

However, if you did not buy the shipping perk separately, but made a contribution of 20 USD, we will match this contribution with your Jolla Tablet Perk. This requires that you made both contributions using the same Indiegogo account. 

How do I pay for several Tablets? I can add only one Perk at a time?

Please follow these instructions in case you wish to buy several tablets

If I purchase more than one Jolla Tablet Perk, what should I pay for shipping?

If you purchase 1-3 tablet Perks, the total shipping cost is $20.

Please add this 20USD as an “additional donation” during the payment process, see instructions here or purchase the 20USD Shipping Perk separately from the campaign page (using the same Indiegogo account used when contributing for the tablets). 

If you contribute for four (4) or more Tablet Perks, the shipping cost will be the actual shipping rate from our logistics provider. The total sum will be confirmed to you upon confirming your delivery address closer to the delivery date.

How do I know my contribution was successful?

A confirmation email was sent to you by Indiegogo if you made a successful contribution. The confirmation email you received from Indiegogo serves as the receipt for your contribution payment.
Please follow these instructions to access your individual Indiegogo account.

In what countries will the Jolla Tablet be available?
The regions and countries where the campaign is applicable are: EU, Norway, Switzerland, United States, India, Hong Kong, Russia, Australia, and Canada.

After the Indiegogo campaigns, where will the tablet be available?
We are planning this currently. At the moment we do not have any plans to share, but once everything is set we'll let you know.

After contributing to the campaign, what happens next?
We will keep you regularly updated on the progress of the Tablet project by email and through the Jolla Blog. Once we get close to the delivery date, we will ask you to confirm your shipping address and we will instruct you on VAT payment (if you live in Europe). In the meantime you will have the possibility to take part in our development project through together.jolla.com. You will receive regular campaign updates via email and we are also publishing updates on the Jolla blog

Product & Software

What are the specs for the Jolla Tablet?

The Jolla Tablet has great technical specifications, For the Jolla Tablet we have partnered with Intel, to secure the best device performance and reliability.

  • CPU: 1.8GHz Quad Core/Intel
  • Flash / RAM: 32GB/64GB EMMC/ 2GB
  • Display: 7.85" 2048x1536 IPS (330ppi) 
  • Cameras: 2MP Front + 5MP Rear 
  • Battery: 3.8V/4450mAh
  • Dimensions: 200*135*8.4mm
  • Weight: 384g
  • GPS
  • WiFi 802.11 a/b/g/n dual band
  • Bluetooth Class 4.0
  • Micro-SD slot, Micro-USB, 
  • 3.5mm audio jack
  • Gyroscope sensor
  • Compass sensor 
  • MicroSD slot (up to 128GB)

Have the technical specs changed since the 1st campaign?

Yes! You spoke and we listened! We've introduced the 64GB Jolla Tablet version, the battery size of the Jolla Tablet has been slightly increased to 4450mAh (previously 4300mAh), the display is now fully laminated, and we've added gyroscope and compass sensors. Regarding the 1st stretch goal (memory card support up to 128GB), we’ve decided to move forward with an open source memory card solution. This enables you to use memory cards up to 128GB on your Jolla Tablet for back-ups and additional storage, but due to Microsoft’s licensing limitations, cards over 32GB will not be directly compatible with Windows computers. We feel that this suits best to our community's wishes and the open source ideology of Jolla.

You say that the up to 128GB memory cards are not supported for Windows computers. Why is that?

We've decided to move forward with an open source memory card solution. This enables you to use memory cards up to 128GB on your Jolla Tablet for back-ups and additional storage, but due to Microsoft’s licensing limitations, cards over 32GB will not be directly compatible with Windows computers. We apologize if you were expecting full Microsoft support here, but we feel that this suits best to our community's wishes and the open source ideology of Jolla.

How about  the stretch goals from 2014? Do they still apply?

The stretch goals we’re part of the first phase of the campaign only. In this 2nd wave we don’t have any stretch goals. We however do (always) listen to your feedback and ideas, especially on software related tablet features. Read more about it here    

Will the tablet get regular updates like the Jolla phone?

The Jolla Tablet uses Sailfish OS similar to the Jolla smartphone, and Sailfish OS receives regular updates.

Can the tablet features or specifications change before delivery?

As in any crowdfunding campaign or product development, changes are possible. We reserve the right to make changes in described features, specifications, and delivery date estimations and to introduce software features and functionality at a later date.

How do I know that my idea for the Jolla Tablet has been considered?

We aim to take all ideas into consideration, and we’re thankful for all input you give us! We also aim to notify and respond to all request or idea threads on together.jolla.com tagged "jolla-tablet" and "feature-request". Of course we can't guarantee real-time updates to all posts, so please bear with us! We will respond to all requests in t.j.c and we are also publishing updates on the Jolla blog. Read more here

Does the tablet run Android apps as the Jolla smartphone?

Similar to the Jolla Smartphone, Jolla Tablet will be Android compatible, meaning that you can use Android applications in addition to the native Sailfish OS apps.

Is the Jolla tablet safe to use?

At Jolla, we believe in your privacy and respecting our users. That’s why Sailfish OS is totally independent and has been built the way it has – and why we’re continuing to strengthen it at every opportunity together with the open source community. We’ll never sell or share your data with anyone. There are no back doors or anything third parties could use for monitoring your activity.

 

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