If your order has been shipped to you using a trackable delivery method and hasn’t reached you within 10 days of the estimated delivery date, please contact the courier (FedEx or Itella) in your country and quote the tracking number of your package. You can check the contact details of your nearest FedEx office here. If the courier can’t locate the parcel, please follow this link to submit a request for Jolla Service and Support and we will help investigate.
If the order has been shipped to you using a non-trackable delivery method, please allow up to 21 days for the deliveries within EU, Norway and Switzerland. For non-trackable deliveries in Finland, please allow up to 10 days for the delivery to reach you. If you still don’t receive the letter within this time period, please check with your local post office. If the order cannot be located, please follow this link to submit a request for Jolla Service and Support and we will help investigate.