Configuring a General Email account (IMAP/POP)

Jolla -

When you go to Settings > Accounts and select "Add account" from the pulley menu, you will see the option "General email" there.

By General email we mean all IMAP and POP3 email accounts.

If the email account you wish to set up is an Exchange or Microsoft Active Sync account, please see this article.

 

Setting up a General Email account

When installing this type of account, you can let your Jolla automatically fetch email settings. You can also insert your account settings manually, but we recommend you try letting Jolla fetch them automatically first.

Setting up the account automatically

1. Go to Settings > Accounts
2. Select "Add account" from the pulley menu above
3. Now select "General email", and swipe left.
4. Next you will see a screen asking for your email address and password. Enter these into the fields. Then, swipe left or tap Accept in top right corner.
5. Give your Jolla a moment to retrieve the settings automatically. If it succeeds, you should soon see the view below right (the email address is an example).

 


Setting up the account manually

In case Jolla can't find your email account's settings, you will be asked to enter them by hand. The correct email settings must then be entered, and if you don't know them, please consult your service provider.

For a list of known email server settings, please see here.

Below is a list of settings you have to ask for from your email service provider.

Incoming mail server settings:

  • Server type: IMAP or POP3?
  • Server address: example.server.com
  • Secure connection: SSL/StartTLS/Nothing?
  • Port number:

Note: selecting SSL or StartTLS may cause a value to appear in the Port number field. Ignore this and do not attempt to change the number.

Once done, you should soon see the view below right (the email address is an example).

 

Outgoing mail server settings:

  • Server type: SMTP
  • Server address: example.server.com
  • Secure connection: SSL/StartTLS/Nothing?
  • Port number:

    Note: selecting SSL or StartTLS may cause a value to appear in the Port number field. Ignore this and do not attempt to change the number.
  •  Authentication required: turning ON recommended.

    This setting is available from SailfishOS version 1.1.2 Yliaavanlampi onwards. It ensures the best available security for the outgoing direction.

Once done, you should soon see the view below right (the email address is an example).

 

Certificates

We recommend not turning "Accept untrusted certificates" on unless you fully understand the potential security risks.

 

Troubleshooting issues with General email

If you have received the settings from your email service provider, but you can't get your email to work, read below:

Q: I can't seem to install my account, I just see a "Synchronization error"

A: Try going into your email account settings through Settings > Accounts > and select your General Email account. Change the setting at the very bottom, that deals with accepting SSL certificates. Try disabling it if active, or enabling if deactive.

Q: I can only send email, but not receive any!

A: If you can't receive any email, your incoming mail server settings need to be adjusted. Double check them and make changes, and try again.

Q: I can only receive mail, but can't send!

A: If you can't send email, but you can receive email, your outgoing mail server settings need to be adjusted. Double check them, make changes, and try again.

Please note, that not all email service providers provide settings for sending mail on a mobile device. This is why you might have to consult your mobile service operator with what to put as the outgoing mail server settings.

In short:
1. First double check, that you didn't mistype anything in the outgoing mail server settings.
2. Then, if this doesn't solve the problem, contact your operator (who's SIM-card is in your device) for information on the outgoing server they recommend you use.

Q: I can only send email when connected to a WLAN network, but not when connected to mobile data (or vice versa)!

A: If you have matched your outgoing server settings with your mobile data service provider's settings, then sending email in a WLAN network will probably become impossible. To send mail you should configure the outgoing mail server settings again to match those of the WLAN. Finding out the server settings for a public WLAN is almost always impossible.

Double-check your settings and see if you could use your email service provider's settings for both incoming and outcoming server settings.

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