Troubleshooting a WLAN connection

Jolla -

This article is meant for troubleshooting a WLAN-connection that does not work.
To establish a WLAN connection, select Settings > System > WLAN. For more information on this, please see here.

How to solve problems when trying to connect to a WLAN network?
Restarting all network connections with Sailfish Utilities

Sailfish Utilities allows you to restart and refresh all wireless network connections on your device. It restarts the mobile- and WLAN-connection functionality of your device:
Read mode about this function here.
If you get an "Unable to connect" error message upon connecting to WLAN
  • Ensure that you are running the latest Sailfish OS version in Settings > System > Sailfish OS updates
  • Please restart your device and attempt connecting again
  • If you were able to connect to this network previously, please long-press on the network in Settings > System > WLAN and select "Forget network". Then attempt connecting to the network again.
If you are trying to connect to an open (public) WLAN network:
  • Check if the network is a hotspot which requires a login in a web page. Hotspots are usual e.g. in hotels, restaurants and venues. If the network is a hotspot, open Browser and any webpage to get to the login page and login from there. After that the network should work normally.
If you are trying to connect to a secure WLAN network: 
  • Check that you typed the password right. Easiest way to ensure this is to tap abc next to text field when typing in the password. That way you see see the characters that are entered.
  • Check if the password for that network has changed. If yes, go to  Settings | System settings (Connectivity) | WLAN, press and hold the network until a menu is opened and then select Forget network. After that, pull down and select Connect to internet, select the network, type in the new password and tap Connect.
  • Check from network administrator that the network uses either WEP or WPA pre-shared key (PSK) encryption. Other encryptions are not yet supported. Same person can also tell you if the network requires more advanced settings like proxies or IP addresses. Those can be tweaked by going to Settings | System settings (Connectivity) | WLAN, then pressing and holding the network until menu opens and selecting Edit.


Please note:
* Currently WPA Enterprise encryption method isn't supported by Jolla.
* Jolla's support for hidden WLAN networks is limited and under improvement
* The manual configuring of WLAN networks is currently not supported

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