Jolla Account: information, instructions and solutions to problem situations

Jolla -

This article provides information about what the Jolla account can be used for, and show you how to sign-in with an existing Jolla Account, or create a totally new Jolla Account on your device. You will also learn about retrieving lost Jolla Account credentials.


CONTENTS

1 General

2 Adding the Jolla account to your device
2.1 Signing in to an existing Jolla Account
2.2 Registering a new Jolla account

3 Videos

4 Forgot your password and/or username?

5 Problems downloading apps and/or system updates?

1 General

The Jolla Account that you add to your device is required for the following things:

  • Downloading applications and updates to them from the Jolla Store
  • Downloading system updates
  • Enabling content from a "The Other Half" cover attached to your device.

In addition to this, your on-device Jolla Account serves as your account for our community site https://together.jolla.com.

The following Jolla services are separate from the Jolla Account described in this article:

2 Adding the Jolla account to your device

  • Go to menu on Settings > Accounts
  • Pull down and tap "Add account"
  • Tap on "Jolla" and the following view appears:

On later Sailfish OS versions the above screen looks like this:

 

2.1 Signing in to an existing Jolla account

If you already have a Jolla account, you should chose to "Sign in". If unsure, you can check your credentials by trying to log-in at https://account.jolla.com/

  • Tap on "Sign in"
  • Enter your username (not email address) and password
  • Confirm the account by tapping "Accept" at top right corner.

Should you receive an error about incorrect password or username, then you can reset your password.

2.2 Registering a new Jolla account

If you are a new Jolla user with no previous Jolla Account, you should select the "Create account" option.

  • Tap on "I am a new user" (or "Create account").
  • Enter your new username (not the email address) and your preferred password twice
  • Tap "Accept" in the upper right corner


  • Type your personal information
    - note: not all fields are mandatory (phone number, correct birthday)
    - red text implies incorrect information

    - note that there must be a unique email address for each Jolla account (should you want to create more accounts).
  • Accept your information
  • Confirm the account by tapping "Accept" at top right corner.


3 Videos

The video clips below show you how to sign-in with a Jolla account and how to create a Jolla account. Note: the videos were created with the early SailfishOS versions, so some details differ. The videos may be helpful if you have had to reset your device to factory settings and thereby to an early SailfishOS version.

Adding an existing Jolla-account to your Jolla device

 

Download the video here.

Creating a new Jolla-account on your Jolla device

Download the video here.

4 Forgot your username and/or password?

In case you have forgotten the username and/or the password to your account, please click here to reset your password, and receive a reminder of what your username is.

When asked, please enter the email address that you created your Jolla Account on.

5 Problems downloading apps and/or system updates?

Please read this article.

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