Order Processing and Delivery Time

Jolla -

Please note: Currently it might take longer - between 10 and 20 days- for us to prepare the phone for dispatch.

Order processing time

It can take up to 5 business days to process your order after you place it; however it normally takes 2-3 business days for your order to dispatch. Once you place your order at the Jolla online shop, we will send you an email confirmation containing the details of your order. You can track your order status under your Jolla Online Shop account. The order will go from “Paid” to “In picking” and then, finally, to “Shipped”, which means that the order has left our warehouse in Finland.

Additionally, we inform you by email once the order is dispatched. The shipping confirmation email contains shipping details along with the parcel tracking information, if available.

Delivery time

The delivery time varies depending on the shipping method in use and the delivery address.

All orders of the Jolla phone are shipped using a trackable express delivery service that requires a signature upon delivery. In countries other than Finland, Jolla orders are shipped by FedEx directly to your doorstep, whereas in Finland they are delivered by Itella to your nearest post office. You can expect delivery within 2-6 business days from the dispatch date. It might take longer for the parcel to reach you if your delivery address is in a remote or hard to reach location.

Please keep in mind that FedEx will deliver only on business days within the normal business hours of your country. It is very important that you are available to sign for the parcel when the delivery attempt is made. If you know that you are not going to be present at the scheduled time of delivery, please get in touch with FedEx directly to agree on a suitable delivery time.

If you placed an order for up to 3 The Other Half smart covers, they will be shipped to you using a non-trackable letter delivery service by Global Mail within EU, Norway and Switzerland, or by Itella Kirjelähetys in Finland. The letter will be dropped in your postbox, no signature will be required upon delivery. These deliveries normally take 3 to 7 business days from the dispatch date, but might take longer for remote and hard to reach locations.

The shipping method along with the tracking code, if applicable, are visible in the shipping confirmation email that you receive once the order is dispatched.

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Comments

  • Avatar
    Juju

    Of course. It is just a maximal expected delivery time. It's a lot just in case of a local postal service is late.

  • Avatar
    uno

    is there a way to see, about when my jolla will arrive?

    i'm a 100€ pre-order guy, and have payed the additional amount of 299€ already.

    any clues..?

  • Avatar
    Leandro Zaccaria

    A shipment confirmation email with a tracking code, will be welcomed too!

  • Avatar
    Rasmus Sten

    +1 on tracking code, it would make me a lot less nervous about my order getting lost. :-)

  • Avatar
    Mike Strong

    A shipment confirmation email with a tracking code, will be welcomed too!

    That's promised in the email confirming payment. On the other hand there is therefore zero evidence that a single Jolla has shipped since first payments on, I believe, 22nd December. Can't find a single customer reporting receiving a tracking number. This is worrying.

  • Avatar
    Leandro Zaccaria

    Are you aware that I will die if I do not receive my phone before Christmas? :)

  • Avatar
    Rasmus Sten

    I got a shipping notification yesterday, with tracking number. Also, I have seen real-life Jolla phones so there should be no need to worry - they are real and they are shipping. :-)

  • Avatar
    uno

    @ rasmus: when did you make the first payment, in may or june, at wich date? 

    i payed my 100€ on june 16. and have not received a mail yet.... :(

  • Avatar
    Rasmus Sten

    according to my e-mail receipts I paid my 100€ on July 6th and placed the final order on November 29th.

  • Avatar
    Leandro Zaccaria

    Preorder placed the May the 20th(zero euro) and final order on November the 27th... And still nothing received...

  • Avatar
    Jolla

    Hi,

    thank you for your support an interest! 

    Please check out our updated Webshop FAQ to find the latest answers

     

     

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