Please note: Currently it might take longer - between 10 and 20 days- for us to prepare the phone for dispatch.
Order processing time
It can take up to 5 business days to process your order after you place it; however it normally takes 2-3 business days for your order to dispatch. Once you place your order at the Jolla online shop, we will send you an email confirmation containing the details of your order. You can track your order status under your Jolla Online Shop account. The order will go from “Paid” to “In picking” and then, finally, to “Shipped”, which means that the order has left our warehouse in Finland.
Additionally, we inform you by email once the order is dispatched. The shipping confirmation email contains shipping details along with the parcel tracking information, if available.
The delivery time varies depending on the shipping method in use and the delivery address.
All orders of the Jolla phone are shipped using a trackable express delivery service that requires a signature upon delivery. In countries other than Finland, Jolla orders are shipped by FedEx directly to your doorstep, whereas in Finland they are delivered by Itella to your nearest post office. You can expect delivery within 2-6 business days from the dispatch date. It might take longer for the parcel to reach you if your delivery address is in a remote or hard to reach location.
Please keep in mind that FedEx will deliver only on business days within the normal business hours of your country. It is very important that you are available to sign for the parcel when the delivery attempt is made. If you know that you are not going to be present at the scheduled time of delivery, please get in touch with FedEx directly to agree on a suitable delivery time.
If you placed an order for up to 3 The Other Half smart covers, they will be shipped to you using a non-trackable letter delivery service by Global Mail within EU, Norway and Switzerland, or by Itella Kirjelähetys in Finland. The letter will be dropped in your postbox, no signature will be required upon delivery. These deliveries normally take 3 to 7 business days from the dispatch date, but might take longer for remote and hard to reach locations.
The shipping method along with the tracking code, if applicable, are visible in the shipping confirmation email that you receive once the order is dispatched.